Patient Identification

Each time you present to our clinic you will be asked to provide 3 points of identification, which may include your full name, date of birth, address, or a Medicare/pension/health care card number. Please let us know if any of your details have changed before your appointment.

Waiting times

For new patients, we advise to arrive 10-15 minutes prior to your appointment to allow enough time to complete a new patient form. If you are a returning patient, please arrive 5-10 minutes before your appointment. We understand that waiting times that cause delay to your schedule and we try our best to ensure that you are seen promptly upon your arrival. However, in case this is not possible we ask for your understanding and patience. Delays may be caused by unforeseen circumstances that might require urgent or prolonged attention by our medical staff.

Fees

Bulk Billing Services:

– Skin Checks and procedures for individuals aged 18 and under.

– Skin Check and procedures for patients aged 65 and over.

– Skin Checks and procedures for current pension card holders.

Mixed Billing Services:

For patients aged 19 to 64 without a pension card:

– Skin Checks: Priced at $85. A Medicare rebate of $42.85 is provided on the spot, resulting in an out-of-pocket cost of $42.15.

– Procedures: Bulk Billed, with no out-of-pocket expenses outside of the consultation fee.

Cosmetic Services:

– Complimentary Consult for all cosmetic services.

Certain cosmetic or medical procedures may incur fees based on the type and complexity of the treatment. For details on cosmetic fees, please visit our Treatments and Offers pages. All fees will be discussed and disclosed during your consultation.

Bookings

Appointment bookings can be made by contacting our friendly reception staff on 075621 2258 (Paradise Point). Our staff will do their very best to secure a time that is suited to your availability. Please note that we do not accept any walk-ins as we operate around cosmetic procedures and set appointment times to allow for a thorough consultation with the doctor.

Parking

Plenty of public parking available nearby the clinic.

Patient feedback

Here at Southport Skin Cosmetic and Medical Clinic we take pride in ensuring that each patient has a comfortable experience that addresses their needs. If you have any concerns or complaints, we encourage you to discuss this with our staff at any point in time. Complaints or concerns will be conveyed to practice management in order to best resolve the issue.

Thank you for your support!

Zero Tolerance

We do not tolerate any form of verbal and/or physical abuse towards the members of our clinic. Any person exhibiting aggressive or violent behaviour will be asked to leave the premises and security will be alerted.

Communication

For any questions and appointment bookings please contact our friendly reception team.

Paradise Skin Clinic: 07 5621 2258

Appointments are available Monday to Friday 8:00am – 12:00pm & 1:00pm – 4:00pm

Social Media

The Code of Conduct contains guidance about the required standards of professional behaviour, which apply to a health practitioner whether they are interacting with a patient in person or online. Communication will not be responded to via social media.

Privacy Policy

All personal information you provide us with would be treated strictly confidential. It is the policy of this practice to always maintain security of personal health information and to ensure this information is only available for authorised members and staff in compliance with the Privacy Act. Please be advised that, while we collect your personal information, we never share it with third parties without your written consent.

For more information, please view our Privacy Policy.